SwiftFile for Notes is an intelligent assistant for Lotus Notes that helps users organize their e-mail into folders. SwiftFile uses a text classifier to learn each user's mail-filing habits. SwiftFile uses the model it learns to predict the three folders in which the user is most likely to place each incoming message. The predictions are presented to the user as three shortcut buttons that allow the user to quickly file each message into one of the predicted folders. When one of SwiftFile's predictions is correct, the effort required to file a message is reduced to a single button click. An incremental classifier is used to allow SwiftFile to continuously update its model of the user. We have performed a number of static and dynamic experiments with SwiftFile as well as some initial user studies. The results show that the shortcut buttons provided by SwiftFile are useful between 80% to 90% of the time, and this performance level is maintained over time despite the constantly-changing classification problem. We also find that the bootstrap period for the classifier is extremely short and that SwiftFile is useful from the moment it is first installed.
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